FAQ (Frequently Asked Questions)

1.1 Q: How do I create an account or log in?

A: Creating an account is simple:

  1. Click “Sign Up” at the top right of our website.
  2. Enter your email, name, and password.
  3. You’ll receive a confirmation email to activate your account.
  4. To log in, click “Login” and enter your registered email and password. Once logged in, you can view your order history, track shipments, and manage your personal details.


1.2 Q: What ingredients are in BioActive+ products?

A: BioActive+ Concentrated Liquid Collagen contains clinically proven, premium ingredients such as:

Juvecol® – Stimulates natural collagen production
Wellnex™ Collagen Peptides – Fast absorption in 30 minutes
KireiCera® – Locks in skin moisture
Elastin Peptide™ – Improves firmness and elasticity

A: BioActive+ Concentrated Liquid Asta Drink includes:

AstaReal® Astaxanthin (6 mg) – Powerful antioxidant, UV protection
RiaGev™ – Boosts NAD+ for energy and cellular renewal
Nano CoQ10 – Improves skin radiance and vitality
Liposomal Vitamin C & Glutathione – Enhances antioxidant defense at the cellular level

👉 Both products are clinically researched, high-quality formulas designed for maximum effectiveness.

 

1.3 Q: How long does it take to see results?

A: Most customers begin to notice visible improvements in skin hydration, radiance, and smoothness within 2–4 weeks of daily use. For best results, we recommend consistent use for at least 8–12 weeks, as collagen and antioxidants work gradually to support skin, hair, nails, and overall wellness.

 

1.4. Q: How should I store the products?

A: Store in a cool, dry place, away from direct sunlight.
Avoid leaving the bottles in hot environments (such as inside a car).
Once opened, consume immediately to ensure freshness and potency.
Keep out of reach of children.

 

1.5. Q: Do you offer promotions or guarantees?

A: Yes!

We regularly run special promotions such as bundle discounts (e.g., 3 or 6 boxes at a reduced price).
We also offer free shipping on eligible orders.
If your product arrives damaged or incorrect, we provide a 100% replacement guarantee. Simply contact our support team within 7 days of receiving your order.