FAQ (Frequently Asked Questions)
Welcome to Dragon View ShopNZ
Find answers to our most frequently asked questions. If you can't find what you're looking for, feel free to contact our friendly team.
🛒 Ordering
1. How do I place an order?
Simply browse our website, add your favourite products to your cart, and proceed to checkout. We accept secure online payments, including Afterpay.
2. Can I pre-order products from Thailand?
Yes!
We offer an exclusive Thai Product Pre-order Service.
If you can't find the product you're looking for, simply contact us—we'll do our best to source it for you.
You Ask. We Source. We Deliver.
3. Do you sell authentic Thai products?
Absolutely.
We carefully source genuine products from trusted manufacturers and suppliers in Thailand.
🚚 Shipping
4. Where do you ship?
We currently ship throughout New Zealand.
5. How long does shipping take?
Most in-stock orders are dispatched within 1–2 business days.
Delivery times vary depending on your location.
6. Do you offer free shipping?
Yes.
We offer FREE NZ-wide shipping on eligible orders over NZ$150.
Shipping charges for smaller orders will be calculated at checkout.
💳 Payment
7. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Afterpay
- Shopify Payments
8. Can I use Afterpay?
Yes!
Shop now and pay in four interest-free instalments with Afterpay.
📦 Products
9. Are all products in stock?
Most products are available immediately.
Some items are listed as Pre-order, and estimated arrival times will be shown on the product page.
10. Can I request a product that's not on your website?
Absolutely!
If you're looking for a Thai product that's not currently available, simply contact us.
We'll do our best to source it for you.
🔄 Returns & Refunds
11. Can I return my order?
Yes.
Please refer to our Returns & Refund Policy for full details.
12. What if my order arrives damaged?
Please contact us within 48 hours of receiving your order.
Include photos of the damaged item and packaging so we can assist you promptly.
📧 Customer Support
13. How can I contact Dragon View ShopNZ?
14. What languages do you support?
We proudly offer customer support in:
🇬🇧 English
🇹🇭 Thai
15. Where is Dragon View ShopNZ based?
We are proudly based in Dunedin, New Zealand, serving customers across the country.
🐉 About Dragon View
Dragon View ShopNZ is your trusted destination for authentic Thai products in New Zealand.
Our mission is to make high-quality Thai products easily accessible through reliable service, fast delivery, and friendly customer support.
Your Gateway to Thailand in New Zealand.
You Ask. We Source. We Deliver.
⭐ เพิ่ม FAQ ที่ช่วยปิดการขาย (แนะนำ)
Is everything shipped from New Zealand?
Yes.
All in-stock products are shipped directly from our New Zealand warehouse, allowing for faster delivery and no unexpected import duties for our customers.
Are your products imported from Thailand?
Yes.
We import authentic products from trusted suppliers in Thailand and carefully select every item before offering it to our customers.
Can I request bulk or wholesale orders?
Yes.
We welcome wholesale enquiries and business partnerships. Please contact us to discuss your requirements.
Do you have a physical store?
At the moment, Dragon View ShopNZ operates as an online store, allowing us to serve customers throughout New Zealand.
Can I track my order?
Yes.
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
1.1 Q: How do I create an account or log in?
A: Creating an account is simple:
- Click “Sign Up” at the top right of our website.
- Enter your email, name, and password.
- You’ll receive a confirmation email to activate your account.
- To log in, click “Login” and enter your registered email and password. Once logged in, you can view your order history, track shipments, and manage your personal details.
1.2 Q: What ingredients are in BioActive+ products?
A: BioActive+ Concentrated Liquid Collagen contains clinically proven, premium ingredients such as:
Juvecol® – Stimulates natural collagen production
Wellnex™ Collagen Peptides – Fast absorption in 30 minutes
KireiCera® – Locks in skin moisture
Elastin Peptide™ – Improves firmness and elasticity
A: BioActive+ Concentrated Liquid Asta Drink includes:
AstaReal® Astaxanthin (6 mg) – Powerful antioxidant, UV protection
RiaGev™ – Boosts NAD+ for energy and cellular renewal
Nano CoQ10 – Improves skin radiance and vitality
Liposomal Vitamin C & Glutathione – Enhances antioxidant defense at the cellular level
👉 Both products are clinically researched, high-quality formulas designed for maximum effectiveness.
1.3 Q: How long does it take to see results?
A: Most customers begin to notice visible improvements in skin hydration, radiance, and smoothness within 2–4 weeks of daily use. For best results, we recommend consistent use for at least 8–12 weeks, as collagen and antioxidants work gradually to support skin, hair, nails, and overall wellness.
1.4. Q: How should I store the products?
A: Store in a cool, dry place, away from direct sunlight.
Avoid leaving the bottles in hot environments (such as inside a car).
Once opened, consume immediately to ensure freshness and potency.
Keep out of reach of children.
1.5. Q: Do you offer promotions or guarantees?
A: Yes!
We regularly run special promotions such as bundle discounts (e.g., 3 or 6 boxes at a reduced price).
We also offer free shipping on eligible orders.
If your product arrives damaged or incorrect, we provide a 100% replacement guarantee. Simply contact our support team within 7 days of receiving your order.