Shipping & Returns
Shipping Policy
Thank you for shopping with Dragon View ShopNZ.
We are committed to delivering your order safely, efficiently, and as quickly as possible throughout New Zealand.
📦 Order Processing
- Orders are processed within 1–2 business days after payment has been confirmed.
- Orders are not processed on weekends or New Zealand public holidays.
- During promotional periods or peak seasons, processing times may be slightly longer.
🚚 Shipping Within New Zealand
- We ship nationwide across New Zealand.
- Shipping costs are calculated at checkout based on your order and delivery location.
- FREE NZ-wide shipping is available on eligible orders over NZ$150.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
📍 Delivery Time
Estimated delivery times:
- South Island: 1–3 business days
- North Island: 2–5 business days
- Rural addresses: Please allow additional delivery time.
Delivery times are estimates only and may vary due to courier delays or unforeseen circumstances.
📦 Pre-order Products
Some products are marked as Pre-order.
Estimated arrival dates are displayed on the product page. If your order contains both in-stock and pre-order items, we may ship them together unless otherwise arranged.
If there are significant delays, we will contact you as soon as possible.
❄️ Temperature-Sensitive Products
Certain products may require special handling during warmer months.
We carefully package these items; however, we cannot guarantee that temperature-sensitive products will remain unaffected during transit.
Returns & Refunds
Your satisfaction is important to us.
If there is a problem with your order, please contact us and we will do our best to resolve it promptly.
Returns
We accept returns for eligible items within 14 days of delivery.
Returned products must:
- Be unused and unopened.
- Be in their original packaging.
- Be in resalable condition.
Customers are responsible for return shipping costs unless the return is due to our error.
Non-Returnable Items
For health, hygiene, and food safety reasons, we cannot accept returns on:
- Food and beverages
- Supplements
- Vitamins
- Personal care products
- Skincare products that have been opened or used
- Clearance or sale items
- Gift cards
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Photos of the product.
- Photos of the packaging.
- A brief description of the issue.
We will assess the situation and arrange a replacement, refund, or another suitable solution where appropriate.
Refunds
Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Shipping charges are generally non-refundable unless the error was caused by Dragon View ShopNZ.
Order Cancellations
Orders may be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled and our standard Returns Policy will apply.
Pre-order items may only be cancelled before they have been ordered from our supplier.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact us.
Dragon View ShopNZ
📧 Email: dvshopnz.hanzgroup@gmail.com
📍 Dunedin, New Zealand
🐉 Dragon View ShopNZ
Your Gateway to Thailand in New Zealand.
You Ask. We Source. We Deliver.